Privacy Policy
Effective Date: August 1, 2025
Company Name: Ovation Capital Properties LLC
Website: https://ovation.ae
License: UAE DED License No. 1444167 | RERA ORN: 47175
Email: info@ovation.ae
Phone: +971 58 563 6733
Ovation Capital Properties LLC ("Ovation," "we," "us," or "our") respects your privacy and is committed to protecting the personal data we collect when you engage with us, whether directly through our website, third-party platforms such as Meta (Facebook, Instagram), Google Ads, or any other digital advertising channel. This Privacy Policy outlines how we collect, use, store, and protect your information, and explains your rights in relation to that information under applicable laws including the UAE Personal Data Protection Law (PDPL), the General Data Protection Regulation (GDPR), and Meta/Google advertising policies.
1. Information We Collect
We collect personal information through the following channels:
- Website forms (e.g., “Interest in Dubai Real Estate”)
- WhatsApp chat or click-to-call links
- Email inquiries
- Phone calls or SMS
- Social media lead forms (Meta/Facebook/Instagram)
- Google Ads forms or website visits via paid search/display/video ads
- Offline events or client registration forms
The types of information we may collect include:
- Full Name
- Email Address
- Phone Number (with country code)
- Nationality
- Country of Residence
- Preferred Language
- Investment Budget
- Property Preferences (type, location, purpose)
- Timeline for purchase
- Any comments or messages voluntarily provided
- IP address, browser type, device, and usage data (when you visit the website or click on ads)
2. How We Use Your Information
We use your personal data to:
- Contact you to discuss your interest in Dubai real estate
- Send you tailored property recommendations and investment proposals
- Book meetings, property tours, or virtual consultations
- Share updates about new launches, special offers, or investment opportunities
- Customize and improve your digital experience with us
- Provide ongoing client support and service
- Deliver personalized advertising and remarketing via Meta, Google, and other platforms
- Analyze website traffic and user behavior for marketing effectiveness
3. Legal Basis for Processing
We collect and process your personal data on the following legal bases:
- Consent: You explicitly provide consent when you submit your information
- Legitimate Interest: To offer our services to interested parties and improve our business operations
- Legal Obligation: To comply with UAE laws and regulatory requirements related to real estate brokerage
4. Marketing & Advertising
By submitting your data through our website or digital advertisements, you agree to receive marketing content from Ovation Capital Properties LLC, which may include:
- Email newsletters
- WhatsApp and SMS notifications
- Phone calls from our advisors
- Retargeted ads on Meta (Facebook/Instagram), Google, YouTube, and affiliated networks
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or messaging us directly.
5. Sharing and Disclosure of Information
We may share your data with:
- Internal team members including licensed real estate brokers and sales advisors
- CRM and automation platforms to manage client relationships
- Marketing partners and advertising platforms (Meta, Google, etc.)
- Website hosting, data storage, and IT service providers
- Regulatory authorities, if required by UAE law or court orders
We do not sell, rent, or trade your personal information.
All third-party service providers are contractually bound to safeguard your data and only use it for intended purposes.
6. Data Security
We implement strong technical and organizational measures to protect your data, including:
- SSL encryption for website traffic
- Encrypted cloud storage and secure backup systems
- Role-based access controls for internal users
- Firewall and anti-malware protections
Regular data audits and staff training on data handling
7. Data Retention
Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this policy, or as required by UAE laws and regulations.
We may retain anonymized usage data for analytics beyond the client engagement period.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Track browsing behavior and preferences
- Enable remarketing on Meta, Google, and YouTube
- Measure ad campaign performance
- Improve user experience and content delivery
By using our website or clicking on ads, you consent to our use of cookies as described in our Cookie Policy (coming soon). You may manage or disable cookies through your browser settings.
9. International Data Transfers
If you are accessing our website from outside the UAE, please note your data may be processed and stored in servers located in the UAE or other jurisdictions with adequate data protection standards.
10. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict our processing of your data
- Withdraw your consent at any time (this does not affect past lawful processing)
- Lodge a complaint with the UAE Data Office or relevant data protection authority in your region
To exercise any of these rights, contact us via:
📧 Email: info@ovation.ae
📞 Phone: +971 58 563 6733
11. Third-Party Links
Our website or communications may include links to external websites or apps (e.g., developer sites, listing platforms). We are not responsible for the privacy practices of these third-party platforms. Please review their privacy policies before submitting any data.
12. Policy for Minors
Our services are not intended for individuals under the age of 18. We do not knowingly collect or process data from minors. If we learn that we have unintentionally collected data from a minor, we will delete it promptly.
13. Updates to This Privacy Policy Minors
We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review this page periodically.